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Noticeboard

Appointments
Routine appointments may now be booked on the day,  there are also some appointments available for the next day and up to 2 weeks in advance although if requested by your doctor you may book further in advance.  Emergency appointments are booked the same day. Reception is open from 8.00am Monday to Friday - Telephone 0121 465 5739

Out of Hours Call:

0121 465 5739 Our out of hours service is provided by NHS 111. When the surgery is closed, by ringing the surgery telephone number, you will asked to telephone NHS 111 this is a free telephone number.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Sharing Data with the National Database

( NHS SPINE )

Do you want to share your medical information with the national database ?

Please find out more at the surgery with regards to this or pickup a leaflet from reception.

Chaperone Policy

Chaperone Policy

The Dove Medical Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

The Chaperone Policy is clearly advertised through patient information leaflets, website and can be read at the Practice upon request. A Poster is also displayed on the notice board in the Practice Waiting Area.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

All staffs are aware of and have received appropriate information in relation to this Chaperone Policy.

All trained chaperones understand their role and responsibilities and are competent to perform that role.

In clinical medicine, a formal chaperone is a person who serves as a witness for both a patient and a medical practitioner as a safeguard for both parties during a medical examination or procedure and is a witness to continuing consent of the procedure.  Family members or friend may be present but they cannot act as a formal chaperone.

Their role can be considered in any of the following areas:
• Emotional comfort and reassurance to patients
• Assist in examination (e.g. during IUCD insertion)
• Assist in undressing 
• Act as interpreter
• Protection to the healthcare professional (against allegations/attack) 

July 2017



 
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