Appointment Booking System

Routine Appointments

From Monday 4th November 2019, we are introducing a walk-in clinic every Monday and Friday morning. This means no appointments will be prebooked. These walk-in appointments are for 1 problem only and you will not be able to choose which clinician that you see on these days. You must arrive before 10.30am and there may be a wait to be seen.

We now provide telephone consultations every afternoon whereby the doctor will call you and attempt to deal with your issue over the phone.  If the doctor feels you need to be seen in person, then they will book you an appointment. 

A small amount of appointments will be available to book for the next day and 2 weeks in advance.

Where possible we will try and make an appointment / telephone consultation for the doctor of your choice.  

Emergency Appointments

Every Morning and afternoon, Monday to Friday the doctors will see emergency appointments on the day.

You will be given an appointment time however, this service is for emergency appointments only.

Children and the chronically sick will be seen first.  You will not be seen in this clinic if you do not require immediate attention.

Patients under 16 years of age

Patients under the age of 16 years old who are suffering with urgent conditions will be contacted by telephone or seen face to face on the same day.

Practice Telephone Number

Our 0845 number is no longer in use by the practice.  The practice telephone number is 0121 465 5739.  During out of hours, we strongly advise you contact NHS 111 as per our message on our 0121 465 5739 number.

 Click here to book/cancel your appointment online (you must be registered)

Home Visits

Patients whose illness prevents them from attending the surgery may be visited at home at the discretion of the doctor. Requests for visits should be made before 10.30am if possible. This will help the doctors to plan their rounds and avoid unnecessary delay.

You will be asked to give your name, address, year of birth and brief details of your problem. It is always best to attend the surgery wherever possible.

Home Visits for Children

Home visits for children are not encouraged by the practice as children under 16 are best seen at the surgery. The practice will always try & accommodate patients under the age of 16 who need to be seen on that day.

Urgent Visits

Please tell the receptionist if you need a visit urgently. Our reception staffs will tell the doctor, who will probably speak to you directly to assess the degree of urgency of your call. After 6.00pm weekdays and at weekends, by telephoning the surgery you will hear a recorded message asking you to dial NHS 111 for assistance, this is our out of hours service provider.

Sickness Certificates

For any illness lasting seven days or less your employer may ask you to complete a self-certification form this is called an SC2 form and is available from your employer or click on the link below;

https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2

Statement of Fitness for Work

If you are sick for more than seven days your employer can ask you to give them some form of medical evidence to support payment of statutory sick pay (SSP).

A medical certificate (sick note) is now known as "Statement of Fitness for Work" certificate this can be obtained from your doctor.