Appointments

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How does our appointment system work?

How does our appointment system work?

Our AccuRx platform asks for information about your symptoms, which our on-call doctor reviews. This helps us connect you with the right clinician quickly.

Now, we can prioritise appointments based on urgency rather than on a first-come, first-served basis.

More Information:

When will I get an appointment?

Urgent clinical queries are typically given priority for a same-day appointment. Please ensure your phone is available to receive a call from our reception team to confirm the appointment time.

The next category of appointments involves assessments within 2-5 working days, as determined by the on-call doctor. Our reception team will typically call you on the day of submission to confirm your appointment.

For routine clinical queries, we strive to contact you within 48 hours to confirm an appointment within the next two weeks.

What happens once my information has been submitted?

All clinical query submissions are reviewed by the on-call doctor, typically within the same day of receipt. Urgent queries receive priority for a quick review. Sometimes, we may reach out to you for additional information to assist in this process.

 

The on-call doctor determines the best appointment option based on your clinical needs and expressed preferences.

Extended Hours Consultations

Oak Medical Practice offers evening consultations from 6:30 pm to 8:00 pm, strictly by appointment for non-urgent clinical queries.

If you have a strong preference for these time slots, please let us know when requesting an appointment.

We will make every effort to accommodate your preference, depending on availability.

 

How can I support the practice?

The greater the number of users on our online platform, the more availability our reception team will have to assist those who need help. That's why, if you call us, our reception staff will inquire if you're able to fill out an online form. If you can, they'll kindly request you to do so. When filling out the online form, please try to include as much information as you can.


It's beneficial for us to know if you prefer in-person consultations, any times you're unavailable to attend, and if you have a preference for a specific clinician. This information helps us better meet your needs and preferences when scheduling appointments.

Interpreters

If you need an interpreter, please inform us when requesting an appointment. We have access to both in-person and phone interpreting services.

For BSL interpreters, please notify us in advance if possible, as arranging them may take a few days.

 

Is it quicker to phone?

All queries are handled through the AccuRx platform. Whether you call or visit our reception team in person, they will submit your query on your behalf.

 

The time it takes for a clinician to review the submitted form remains consistent, regardless of whether you call, visit the practice, or submit the request online.

Unable to use the internet?

Please call or come to reception

Dove Medical Practice prioritises the protection of our vulnerable patients, particularly as services transition to digital solutions. For those who are vulnerable, such as our frail patients, you can always call us on our telephone number, and our reception staff will gladly fill in an AccuRx form on your behalf.

We encourage patients who have difficulties accessing the internet to reach out to us via telephone. If contacting us by phone is challenging, you're welcome to visit our reception in person. However, we do kindly ask that queues to speak to reception are not formed at 8am as this causes significant backlogs to our telephone lines.

Alternatively, you can ask a friend or family member to submit an inquiry on your behalf.

Additionally, we provide access to telephone and BSL interpreters for those who need them.

Please note that contacting us by phone or in person does not mean your inquiry will be prioritised more urgently than if you submit an inquiry online. All queries are assessed by the on-call doctor based on clinical need.

What does 'right care' mean? Are you going to send me elsewhere?

In some cases, it might be more appropriate to seek assistance elsewhere. For instance, conditions like athlete's foot can often be effectively managed by local pharmacies. However, the majority of clinical requests are typically scheduled for appointments with doctors here at our practice.

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