Digital Triage

Contact us Online

About Digital Triage

From Monday March 25th 2024 all our appointments are bookable through the AccuRx portal. 

Available from 07:30am you will be able to submit a digital request for an appointment, sick note or administrative task.  

You do not need to call us at 8am to join this digital triage, simply click the link and submit a form: https://florey.accurx.com/p/M85081  

We will contact you within 48 working hours but aim to respond with a resolution the same day whereever possible. 48 working hours allows us to prioritise high priority appointment requests first, filtering out to those with routine requests last. 

Your request for an appointment is viewed by a GP who will clinically triage your appointment need based on your symptom urgency. All decisions are made by a qualified clinical professional.  

 

Our reception team will also complete this form on your behalf should you contact the surgery via telephone or attend in person. Reception will not be able to bypass this triage system to book your appointment for you. 

Non-urgent advice: Do you need to be seen by a GP?

Before you complete our digital consultation form, have you checked if there is anywhere else you should be seen? 

Many of our patients may not be aware they do not need to be seen by a GP, or be seen the same day. 

We have a variety of other clinicians working on site, including paramedics and advanced nurse practitioners. 

Our Triage allows patients to book up to 4 weeks in advance for routine issues and follow ups, you may be asked to be seen the same week, or the same day. This is at the doctors discretion. 

AccuRx Patient Triage: Consult with the Practice Online

Patient Triage is an online contact tool for patients to contact their GP Practice with non-urgent questions, requests or queries.

Accurx Patient Triage frees up the Practice phone lines and saves the patient time time with simple online access that is fully integrated with the clinical system.

How can I contact you online?

  • Click any link to the Triage system shared on our website, like we have shared: https://florey.accurx.com/p/M85081  
  • Get in touch via the NHS App.
  • Bookmark the triage service to your chosen web browser.